| Human Resource Development |
Are you preparing tomorrow's workforce?
Failure to develop an appropriately trained workforce is likely to have deleterious consequences such as lack of efficiency, costly complaints and poor image, which can affect the whole organization. HRD is indeed an important facilitator in organizational change through organizational and individual learning. It is not an end in itself; rather an essential element of the strategic process by which an organization achieves its objectives.
Joachim & Associates will fulfill your strategic goals by offering training and development that is based on careful analysis of your organization’s present and future needs through rigorous Needs Analysis at the organizational level, the occupational level and at the individual level. Our planned interventions will strive for the "best fit" consistent with the learning objectives, organization policy, the learner’s preference and the resources available.
Our modern training facilities with interactive video and audio systems and state of the art presentation technology, supported by IT and administrative professionals, internet access, conference calling and flexible layout and breakout facility will greatly increase the choice and flexibility of learning systems available. Seminar seating and theatre seating are available.
Joachim and Associates will not treat evaluation of our training as a discreet "add on" activity; we will give it the priority it deserves using different techniques and yardsticks for each level of evaluation.
Training calendar will be posted and Training will be scheduled and on a demand basis. Some of the areas earmarked for training are as follows: | |
| Corporate Training and Development |
| Board Development and Training
Management Development
Leadership Training
Executive Coaching
Corporate Governance | |
| Hospitality and Tourism Training |
Rooms Division management
- Front Office procedures
- Housekeeping Management
- Hospitality Industry Computers Systems
- Security and loss Prevention Management
- Hospitality Supervision
Food and Beverage Management
- Food and Beverage Service
- Food and Beverage Controls
- Bar and Beverage Management
- Quality Sanitation Management
- Hospitality supervision
Marketing and Hospitality Sales Management
- Tourism and the Hospitality Industry
- Marketing of Hospitality Services
- Hospitality Sales and Marketing
- Convention Management and Service
Accounting and Financial Management
- Basic financial Accounting for the Hospitality Industry
- Managerial Accounting for Hospitality
- Food and Beverage controls
- Hospitality Industry Computer systems
- Hospitality Supervision
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| Service Delivery and Capacity Building |
- Customer Service Excellence
- Quality assurance
- How to handle difficult customers
- Workplace safety
- Safety and risk management
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| HR 100 for Personnel Officers' |
| Provision of support and specialists advice
Maintenance of good employee relations
Preparation of contracts of employment
Implementation of appropriate personnel policies
Procedures and codes of practice | |
| Employment regulatory compliance |
- Recruiting within the law
- Grievance, discipline and dismissals
- Health and safety
- Employee and employer rights and responsibilities
- Employee rights, pay and benefits
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| Compliance |
| Key compliance issues
Regulatory environment, compliance functions
Management of risk
Statutes and regulation | |
| Conflict resolution |
| Skills and strategies
Resolution and methods
Conflict resolution process
Conflict management | |
| eCommerce |
| Inventory & supplier management.
Customer account management
Merchant services | |
| Information Management |
| HR software
Automating and integrating people management
Routine but important administrative activities | |
| Advocacy and Lobbying |
- Understanding key concepts
- Tools of the trade
- Policy Research Plan
- Strategy for Policy Advocacy
- Ethical Considerations and Advocacy
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| Vat Made Simple training |
- Key concepts
- Overview of the Vat Process
- VAT worksheet for institutionalization of VAT
- How to prepare for a VAT Audit
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| Technology and Tourism |
- Tourism Production Systems (TPS)
- Technology in service Production
- Technology in Management
- Technology in Marketing and sales
- Technology in Service delivery
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| Team Building |
- Nature of Teams
- Stages in Team Development
- Ingredients for Team Success
- Team Building
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| Cross Cultural Training |
These courses are specifically geared to expatriates who need to develop an honest awareness of the cultural norms, values and business practices that would assist them in adjusting to a new environment and to be successful in the target environment.
- Cross cultural awareness
- Culture/country specific training
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